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Service Desk Technician
Category: Other
  • Your pay will be discussed at your interview

Job code: lhw-e0-88388500

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USfalcon, Inc.

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  Job posted:   Mon Apr 16, 2018
  Distance to work:   ? miles
  1 Views, 0 Applications  
Service Desk Technician
Job Description and Requirements:
USfalcon, Inc., recognized as one of the fastest growing, privately held companies in the United States, is seeking a Service Desk Technician to work in the Colorado Springs, CO area.
* Associate's Degree from an accredited institution
* Three (3) to five (5) years' of operational IT experience
* Must have DOD 8570: Security+ w/ CE and Windows 10 Desktop or Windows Server 2016 certification
* Must have operational hardware/software experience with multi-vendor laptops and workstations, HP Printers and common workstation peripherals
* Secret clearance is required
* CONUS travel may be required
Preferred Qualifications:
* Proficiency with Microsoft Office applications (e.g., Word, PowerPoint, Excel, Project, Access, and Outlook)
* ITILv3 Foundations is desired (or be able to obtain within 30 days of hire)
* Bachelor's Degree from an accredited institution is preferred
* Commitment to maintaining the highest standard of customer service with outstanding written and oral communication
* Ability to conduct quality customer follow-up on open Incidents and Service Requests, perform software installations and upgrades
* Ability to show initiative and act independently to resolve problems, manage multiple priorities and follow through on projects/tasks to
* Ability to effectively communicate by phone or in person and handle difficult situations and customers
* Provide ITIL based Service Desk support to DoD users
* Follow existing policy and process to ensure user receives quality service resolution on the first call
* Support Request Fulfillment by supporting the installation of standard requests, both on-site and remotely
* Schedules installations and upgrades, including maintenance in accordance with established IT policies and procedures
* Develops and promotes standard operating procedures
* Ensure proper security practices are in accordance with established IT policies and procedures
* 3-month shift rotations
* Additional duties as assigned
Applicants selected will be subject to a security investigation and may need to meet eligibility requirements for access to classified information; SECRET, TS, or TS/SCI clearance is required.
About the Company: USfalcon provides integrated technology solutions worldwide to Department of Defense and National Security clients in the areas of Aerospace, Mission Systems Engineering, Information Technology and Education and Training. USfalcon has been recognized as one of the fastest growing privately held companies in the United States, with offices in Cary, NC, Reston, VA, Colorado Springs, CO, Dayton, OH and Huntsville, AL. USfalcon is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disability/Veterans/Gender Identity/Sexual Orientation.
*Location:* Colorado

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